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Everyone from the sales team to the service team is absolutely fantastic! I have never gotten such great experience from a car dealership. They are extremely attentive and receptive to any questions without swarming you. Best customer service I have ever received from a car dealership!
in the last week
Awesome sales process. Just leased a new MDX. Quickest we have ever completed a vehicle acquisition. Sales rep was Daniel M. Finance was Misha L. Both were very knowledgeable and professional. We were greeted at the door, explained what we were looking for, went for a test drive, didn’t have any wasted time. We had a fair deal and were on our way home in under 2 hours. Highly recommend buying here.
a month ago
Superior Acura dealership in the city. Superior dealership period. My experience with the salesmen Noel, the finance manager Misha, the sales manager, to the service representative Chris. If you're looking for top notch customer service and a seamless purchase, this is the place to go. Thank you Northwest Acura team.
a month ago
Northwest Acura is amazing! I just purchased a TLX from them last week and had to share my great experience. Daniel McAlorum was the sale representative that helped me out. He took the time to hear my questions and concerns and then explain them to me in a clear and easy to understand fashion. There was no confusion, guessing, inferring, just clear cut and dry. He helped me pick the best vehicle for me whiten minutes. I can't recommend visiting Daniel and the team at NorthWest Acura enough. If you are thinking about a vehicle don't hesitate to go talk with them. Kevin Lu took care of my financing and was a pleasure to deal with. Just like Daniel he took the time to listen to my questions and explain it to me in a way that left me understanding it better than expected. The whole experience was fun and filled with excitement. The way buying a car should be! The whole team excels at customers service and as far as I'm concerned sets the gold standard for a dealership. Would have given 6 out 5 stars if possible!
2 months ago
Had a great experience with Shane at Northwest Acura when looking for a new car. Shane listened carefully to what we were looking for and was able to provide great suggestions. While ultimately we did not purchase a vehicle here, I would have gone out of my way to purchase here if there was an Acura that met my families requirements.
3 months ago
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